Whilst focus on product quality is paramount, we equally value the measures we have in place to ensure that your order is shipped on time. From the moment we receive your order, our dedicated fulfilment team then quality check, pack and ship your merchandise with utmost care within the timeframes given below. The efficiency in which we handle your order is as important to us as it is to you.
We offer a range of reliable and efficient shipping options, wherever you may be. We do understand that you may worry about the status of your order, and so to help you, we’ve answered some of the most common FAQs in relation to order processing, shipping timeframes and procedures. We recommend that you familiarize yourself with these policies before you place your order to avoid any disapointment.
When will I receive my order?
Our team will process and dispatch your order within two working days.
For deliveries within the UK we use Royal Mail and MyHermes. In most cases, their timeframes for delivery are between 2-3 working days. If your order is urgent, we also offer a next day delivery option.
For international deliveries we use Parcel Force Global Express for next working day delivery to the USA, Canada and Europe, and within 2 working days for the rest of the world (Prices are inclusive of VAT)
Additionally, to provide you with a reliable and economical option, you can also opt for delivery via the Royal Mail Signed For service. Delivery timeframs for this service are between 3-5 working days within Europe , and 5-7 working days for the rest of the world.
Do you ship Internationally?
Yes! We can safely send your order to over 200 countries around the world, including popular shipping destinations such as the USA, Canada, Australia, France, Germany, India and China
The following links show you which countries are covered by the respective daily services we use:
1) Parcel Force: https://www.parcelforce.com/worldwide-directory
2) Royal Mail: https://www.royalmail.com/personal/international-delivery/country-guides
How much will my shipping cost?
The courier costs are continuously updated onto our shipping platform which you will see once you’ve put in your location and selected your shipping method at check out.
To help you determine your shipping costs in advance, please take a look at the costs shown below:
Click on the below link to find out which location you fall into: https://www.parcelforce.com/worldwide-directory
The 9 zones are:
Zone 4 Channel Islands
Zone 5 Republic of Ireland
Zone 6 Netherlands, Belgium, Luxembourg
Zone 7 France, Germany, Denmark,
Zone 8 Italy, Spain, Portugal, Greece
Zone 9 Rest of Europe
Zone 10 USA, Canada
Zone 11 Far East, Australasia,
Zone 12 Rest of the World
Does my shipping include local duties and customs charges?
Our services cover delivery cost up to your requested delivery point. However, we are not responsible for import duties, fees, and taxes of the destination country. Royal Mail & Parcelforce will request you to settle the customs fee imposed by local customs before arranging delivery to you.
Does my shipping ensure delivery on time?
All our shiping services guarantee the mentioned shipping times. There maybe delays in deliveries if your package is randomly selected by local customs for inspection or due to unavoidable circumstances such as bad weather.
What happens if I am not at home?
If you are not available at your residence, the chosen service provider will deliver to a neighbor or local post office where it will be held for 16 days. A card will be left notifying of you where it can be collected from.
Can I get parcels delivered to a PO box?
You cannot send any parcels addressed to a PO box via Parcel Force Global Express. Royal Mail also recomends that you do NOT ship to a PO box via the signed services, as treatment of this mail varies by country and so timeframes cannot be guaranteed.
Can I return my product? How will I qualify for a refund or replacement unit?
Our returns policy is only valid for goods that arrive faulty or damaged in transit. In such an event we will provide a refund based on proof of delivery, images, and communication from the postal service used
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require a receipt or proof of purchase
In order to initiate a return, please contact us first via e-mail at email@example.com
Who will pay the cost of the return shipment?
The cost for sending the return item back to us will be your responsibility
How will I know if my refund is approved?
Once we receive and inspect your return, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund For approved refunds, a credit will automatically be initiated to your original method of payment within 48 hours of the receipt of the goods. Timeframes for receiving the funds into your account will vary depending on your bank or credit card company.
Can I cancel my order?
You have the right to cancel your order within 14 days from the date of purchase. We will reimburse the full amount of your order, excluding the shipping fees charged by your chosen carrier To excersise the right to cancel please inform us of your decision clearly via email to firstname.lastname@example.org
Who do I contact if I have a query in relation to my order and shipment?
For any queries with regards to order processing, shipping and delivery, please send us an email stating your order reference to email@example.com